Refund Policy

1. Refund Methods

For eligible returns, customers may choose between:

  • Refund to the original payment method, or

  • Store credit via a non-expiring digital gift card

If a refund to the original payment method is selected, the funds will be returned using the same method used at checkout.

Store credit is issued as a non-expiring digital gift card that can be used on any future purchase.

2. Return & Refund Timeline

  • Customers have 14 days from the delivery date to request a return (as required by UK Consumer Contracts Regulations).

  • Once the returned item is received and inspected, your refund or store credit will be issued within 7 business days.

3. Conditions for Returns

To be eligible for a refund:

  • Items must be returned within the 14-day return window.

  • Items must be unused, unwashed, and in resaleable condition, with all original packaging and tags.

The following are not eligible for refund:

  • Items returned after the 14-day window

  • Items showing signs of wear, damage, or misuse

  • Shipping fees (unless the order was faulty or incorrect)

4. Faulty, Damaged or Incorrect Items

Under the Consumer Rights Act 2015, if the item received is defective or not as described:

  • Contact us within 30 days of delivery

  • You are entitled to a full refund, including delivery costs

Email our support team with photos of the issue at:
📧 contact@oncompany.com

5. Store Credit (Digital Gift Cards)

  • Store credit does not expire.

  • It can be used toward any future order on our website.

  • If the customer prefers store credit instead of a refund to the original payment method, we will issue it accordingly.

6. Questions or Support

If you need help with a return or have questions about your refund, our team is here to assist you.
📧 contact@oncompany.shop